It's hard to write about customer service. Most of the blog posts I see talk about what it isn't, not what it is. Most of my posts on the topic are bad examples. Negative examples are more fun. And easier...
www.chrisbrogan.com -Yesterday, I took the day off from Twitter. I’ve been using it fairly solidly since the early days, and wanted to get a feel for what I was counting on Twitter to do for me. The results were interesting: I count on Twitter for group answers. A LOT. For instance, I needed to [...]SHARETHIS.addEntry({ title: "A Day Without Twitter", url: "http://www.chrisbrogan.com/a-day-without-twitter/" }); more »
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martinstabe.com/blog -Adrian Holovaty encourages "roll your own maps" at Where 2.0 Web designers resist having to use templates from software providers (e.g. blogging templates from Wordpress), why should maps be treated differently? more »
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saunderslog.com -Those cagey guys at Facebook are about to do something which nobody else in the last five years has been able to do. They’re about to crown Jabber/XMPP the king of IM protocols, and in the process they may finally crack the hegemony that AOL, Microsoft and Yahoo have enjoyed in the IM market for [...] more »
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marshallk.com -One of my consulting clients is a company called Iterasi, providers of a browser plug-in that lets users "notarize" a perfect replica of any web page's current state. That includes forms and AJAX states. It's a pretty potent tool and one that I'm really excited to use for my own research...once there's [...] more »
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martinstabe.com/blog -"Wikipedia articles have been added to Google Maps. ... Clicking on the 'W' tag will open an information window containing the Wikipedia article. Panoramio photos can also be turned on via the same 'More' button." more »
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www.jimkarter.com -This is a paid review for the twd.in, the top web directory. These days its very difficult to get directories which have good page rank as well as some unique content. Around 5 days back, Swapnil asked me to review his directory called top web directory on jimkarter site. The best part I liked about this directory [...] more »
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mathewingram.com/work -In the wake of blog posts and news articles about the use of Twitter during the earthquake in Japan (including one by me), there has been a fairly predictable backlash response — about how Twitter is just one of many tools that people can use to stay updated on news events, that it gets more [...] more »
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www.chrisheuer.com -Don’t think I have the time Don’t have anything valuable to say Don’t think I have anything valuable to say Everyone else has already said what I wanted to say Not in the mood No one is going to comment on the post anyway Not allowed to write about what I am working on I want to make sure my wife’s blog [...] more »
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paul.kedrosky.com -Yahoo has been pounded by rumors ever since the Microsoft deal fell apart. There was the rumor that Microsoft would return. Or the one that it wouldn't return. Or that it had returned. Or the rumor that shareholders are suing. Or not. Or that a new board is being floated for Thursday's deadline. Maybe. And today's Yahoo rumor: Carl Icahn, bored fellow that he is, is set to start a proxy contest for the company. While that's possible, and Icahn demonstrated an appetite for this sort o more »
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